Shipping Policy

Effective Date: July 8, 2026

Thank you for shopping with Cardozu. This Shipping Policy explains how we process and deliver orders.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding public holidays.

• If there is an unexpected delay in processing your order, we will notify you by email.

Shipping Times

Estimated delivery times are as follows:

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and the shipping method selected.

Any applicable taxes, duties, or customs fees for international shipments are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, where available.

Please allow up to 24–48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipment delays or additional shipping charges may occur. Cardozu is not responsible for orders delivered to an incorrectly provided address.

Lost or Delayed Shipments

If your package has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

We will review your claim and provide an appropriate resolution, which may include a replacement or refund.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated.

Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: Cardozu

Email: phirwalyhelavththa2@gmail.com

Phone: +44 524 698 300

We aim to respond to all inquiries within 1–2 business days.