Return & Refund Policy

Effective Date: July 8, 2026

At Cardozu, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be returned in its original packaging with all accessories, tags, and documentation (if applicable).

• Proof of purchase or your order number is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Personalized or custom-made products

• Downloadable digital products

• Perishable goods or hygiene-related items (where applicable)

• Items marked as final sale

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs unless otherwise stated.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning your item.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled, but it may be eligible for return under this policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: phirwalyhelavththa2@gmail.com

Phone: +44 524 698 300

We aim to respond to all inquiries within 1–2 business days.